Individual Cardholders

  • You must present your ValuCard to the service station attendant in order to:

    1. Purchase fuel and other items

    2. or Top-Up (put funds on) your card 

  • You can make purchases or top-up your card at any participating Texaco service station. 

  • For top-ups, you can place any dollar value that you wish on your card.

  • You are entitled to a receipt for every top-up or purchase transaction.

  • You should check that the amount(s) and product item(s) listed on the receipt are correct.

  • If the information on the receipt is incorrect, have the station attendant “void” the transaction immediately and re-enter it.

  • If you encounter any problems, you should demand that the service station attendant contact the ValuCard office immediately… ValuCard offers 24-hour customer service and a toll-free line so that any query or discrepancy can be dealt with promptly.

Individual Credit Customers: Service stations may offer credit to longstanding and/or reliable customers, but this is completely at the discretion of the individual service station.

If you have been given credit by a particular service station, you will simply present your card at that service station in order to receive petrol or other motor vehicle related supplies.  You will be able to top up your credit account only at the Service Station that has awarded you credit.

As a credit customer, you can still use the prepaid facilities of the card to purchase items at any other Texaco service station, as long as there are existing funds (i.e. a prepaid balance) on your ValuCard account. 

Corporate Cardholders

Making a Purchase:

  • You must present your ValuCard to the service station attendant in order to purchase fuel and other items.

NOTE: If your company receives credit from a particular service station, you will simply present your card at that service station in order to receive petrol or other motor vehicle related supplies.     

As a credit customer, you can still use the prepaid facilities of the card to purchase items at any other Texaco service station, as long as there are existing funds (i.e. a prepaid balance) on your company’s account. 

  • If your fleet manager has placed purchasing limits on your card, transactions that attempt to exceed those limits will fail.  In cases of legitimate exceptions, you can make a request to your fleet manager to alter the limits so that the transaction can go through.

  • You are entitled to a receipt for every transaction and you should immediately check that the amount(s) and product item(s) listed on the receipt are correct.

  • If the information on the receipt is incorrect, have the station attendant “void” the transaction immediately and re-enter it.

  • If you encounter any problems, you should demand that the service station attendant contact the ValuCard office immediately…ValuCard offers 24-hour customer service and a toll-free line so that any query or discrepancy can be dealt with promptly.
     

If You Are Asked to Top-Up (“Reload”) the Company Balance:

  • Your company can top up its corporate account at any participating Texaco Service Station using your card or any card from the company fleet to initiate the transaction. You must present your ValuCard to the service station attendant in order to carry out the tip-up for your company.

  • For companies with credit issued by a Service Station: Your company can top up its corporate credit account only at the Service Station that has awarded credit. Your card or any card from the company fleet can be used to initiate the transaction.

  • For cards with credit issued by ValuCard Limited: Your company must make payment directly to ValuCard.

  • You are entitled to a receipt for your Top-Up or Credit Payment transaction and you should immediately check that the amount(s) and product item(s) listed on the receipt are correct.

  • If the information on the receipt is incorrect, have the station attendant “void” the transaction immediately and re-enter it.

  • If you encounter any problems, you should demand that the service station attendant contact the ValuCard office immediately…ValuCard offers 24-hour customer service and a toll-free line so that any query or discrepancy can be dealt with promptly.

For further information, contact: ValuCard Limited · 7 Belmont Road, Kingston 5, Jamaica, W.I.
 · Tel: (876) 968-1033-5 · Toll Free: 1-888-ValuCard (825-8227)  · Fax: 968-1036
· Email: info@valucardja.com · Website: www.ValuCardja.com